What Makes Product Quality So Important?
Receiving a product that's inferior or damaged can affect you in several ways including:
- The time it takes to contact the supplier and make them aware of the problem
- Waiting for a replacement product (and perhaps impacting your production schedule)
- Hoping the new item isn't subpar or damaged as well
- The lack of confidence you then feel in the supplier
- Your frustration and stress level
- And, worst of all, the potential hazards should a damaged part be installed (product failure, personal injuries, your company's reputation, even law suits)
Did you know that NewAge has a product quality rating of 99.73%? That means only 0.27% of our products are returned because of quality issues.
How do we keep that return percentage so low? We do as much as possible upfront to safeguard product quality. Our Quality Team checks incoming raw materials and compounds to ensure they meet or exceed the required standards. Certifications are inspected and verified.
A preventive maintenance plan serves to replace worn extrusion equipment parts before they break. On-site maintenance personnel correct problems immediately. Ongoing operator training makes sure all team members are thoroughly knowledgeable about the running of the equipment and the procedures used to process each type of material.
Operators set up the extrusion equipment for each batch of tubing to be run. They reference a packet of information that travels with each job order. It includes details on the specific compound to be used, run temperature and speed, size, coil length, total quantity, and any other data needed to properly manufacture the tubing. Operators double check each other's work before any batch is started.
Tubing is continuously in-line laser monitored for size and to ensure tolerance parameters. Alarms sound to alert equipment operators if dimensions approach out-of-tolerance figures.
Our Quality Team inspects products whether they are manufactured by us or, like our fittings and clamps, a purchased item. The team mirrors the ISO 9001:2008 procedures used in the manufacture of our high purity AdvantaPure® products. If a problem is discovered, every effort is made to determine the root cause, and corrective actions are implemented. The team's attention to detail and determination to deliver the best quality product the first time means there's less chance of a hassle on your end.
We practice continuous process improvement, which means we're never satisfied. Even if a manufacturing or inspection method works well, our team stays open minded about how those methods can be improved. Every team member has the opportunity and authority to suggest changes.
Product quality is often considered a given. But when something goes wrong, you, the customer, suffer. It's important to understand how your vendors ensure the quality of the products you're buying.
What's important to you? Tell us what your top concerns are. Send us an email describing the things that matter most to you when purchasing tubing and hose products: firstname.lastname@example.org.
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