What Makes Order Accuracy So Important?
Isn't it frustrating when an order arrives and it's wrong? Whether it's the incorrect quantity, something not assembled right, or the wrong item, it means rework on your part and that of the supplier. Phone calls, e-mails, return authorizations, reorders, waiting for the corrected shipments, credits on invoiceswhat a pain.
That's part of what makes order accuracy so important.
Shipping an order correctly the first time is essential for businesses and the relationships that go with them. No one wants to deal with the hassles of incorrect orders, so it's critical to make sure they're accurate from the start.
Did you know that NewAge Industries has an order accuracy rating of 99.5%? Our team takes a number of steps to maintain and continually improve upon that percentage.
When an order is received, a member of our Sales Team immediately acknowledges and confirms everything involved, from the part number and quantity, to the price and expected ship date. Questions are dealt with upfront to avoid problems later. Our Sales, Quality Assurance, Manufacturing, and Warehouse team members contact each other in person and by phone to clarify discrepancies well before an order ships.
Custom orders demand particular attention to detail, because no one wants to hear "Oh, the assembly should have been one inch longer on that end" after the product's been manufactured. Drawings are examined carefully by our Technical Sales Representatives and Production Engineers, and no job is started until everything about the order is understood and acknowledged.
Accurate orders are ensured when procedures are in place and followed. But there's always room for improvement. We'll keep working our way toward 100%.
What's important to you? Tell us what your top concerns are. Send us an email describing the things that matter most to you when purchasing tubing and hose products: firstname.lastname@example.org.
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