What Makes Talking with a Real Live Person So Important?
Automated phone answering systems make running a business easier for some companies, but that doesn't mean it's easier for you, the caller. What happens when you're not sure what department you need, or how to spell the person's last name, or what your account number is (don't forget to end with the "#" sign), or what discount program you're a member of, etc., etc.? You get lost in a menu of options. You waste time. You get frustrated.
Many companies use automated systems to economize – it's one less salary and benefits package to pay for. But is that cost saving justified when it annoys and exasperates customers and prospects?
NewAge Industries has been in business since 1954 and has never used automation for answering calls to our main number during normal business hours (Monday through Thursday, 8 am to 6 pm, and Friday from 8 am to 5 pm, eastern time). We have no plans to change that.
Our Receptionist and Administrative Assistant, Kippy Baird, has been with NewAge since 2003. In addition to distributing all incoming calls, Kippy warmly greets visitors and handles a number of other administrative duties. When she is away from the front desk, our Marketing Assistant, Kristen Blum, manages the phone.
Your time is valuable, and you shouldn't have to spend it listening to a long list of choices from a recorded voice while trying to remember if "2" was the best match to your inquiry. It's tedious, it's not customer friendly, and it's not something you'll find at NewAge Industries.
The next time you have a plastic tubing, rubber hose, or fitting inquiry, give us a call toll free at 800-50-NEWAGE (800-506-3924 or 215-526-2300) and experience the pleasure of speaking with a real live person.
What's important to you? Tell us what your top concerns are. Send us an email describing the things that matter most to you when purchasing tubing and hose products: firstname.lastname@example.org.
BACK TO eNEWSLETTER MAIN PAGE